Terms of Use

By accessing or using the Pinnacle Chapter Australia website at pinnaclechapter.com.au (the "Website"), you agree to be bound by these Terms of Use. If you do not agree, please do not use this Website.

1. About this website

This Website is operated by Pinnacle Chapter Australia Pty Ltd (ABN 26 697 188 882) ("we", "us", "our"). It provides general information about our governance advisory, advocacy and systems navigation services. Nothing on this Website constitutes legal, financial, medical or professional advice.

2. Acceptable use

You agree to use this Website only for lawful purposes. You must not:

• Use the Website in any way that violates applicable laws or regulations.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the Website or its related systems.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.
• Introduce viruses, trojans, worms or other malicious or harmful material.

3. Intellectual property

All content on this Website — including text, graphics, logos, images and design — is owned by or licensed to Pinnacle Chapter Australia Pty Ltd and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify or create derivative works from any content on this Website without our prior written consent.

4. Disclaimer of warranties

This Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the accuracy, completeness, reliability or suitability of the information on this Website. We do not warrant that the Website will be uninterrupted, error-free or free of viruses or other harmful components.

5. Limitation of liability

To the fullest extent permitted by law, Pinnacle Chapter Australia Pty Ltd and its directors, employees and agents will not be liable for any loss or damage — including indirect, incidental, special or consequential loss — arising from your use of, or inability to use, this Website or any content on it. Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.

Pinnacle Chapter Australia Pty Ltd is not responsible for actions, decisions, delays, missed deadlines, losses or outcomes arising from reliance on information submitted through the Website before an engagement has been expressly accepted in writing.

6. Third-party links

This Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

7. Privacy

Your use of this Website and any information you provide to Pinnacle Chapter Australia Pty Ltd is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with website enquiries, preliminary screening processes, referrals, consulting engagements, advocacy activities, client services and related business operations.

By using this Website or submitting information through the Website, you acknowledge that you have read and understood our Privacy Policy.

8. Website enquiries and no engagement created

Website enquiries, contact forms, conversation requests, referrals, preliminary screening processes and other communications submitted through this Website are intended to provide information about the assistance being sought and to allow Pinnacle Chapter Australia Pty Ltd to determine whether it may be able and suitable to assist.

Submitting information through this Website, requesting a discussion, participating in a preliminary conversation, receiving information, or completing any website form does not create:

• a client relationship;
• a service agreement;
• a contract;
• a retainer;
• a fiduciary relationship;
• a duty to act; or
• an obligation for Pinnacle Chapter Australia Pty Ltd to provide services.

An engagement only commences when Pinnacle Chapter Australia Pty Ltd expressly confirms acceptance in writing and any applicable engagement terms have been agreed.

Nothing on this Website guarantees acceptance, availability, suitability, service provision or any particular outcome.

9. Information submitted through the Website

Users should provide only information that is relevant and reasonably necessary to explain their enquiry.

Users should not submit original documents or unnecessary health, disability, financial, identity, safeguarding or other sensitive information unless specifically requested or reasonably necessary to explain the matter.

Where a user provides information about another individual, the user is responsible for ensuring they have any consent, authority or lawful basis required to provide that information.

10. Website availability

While reasonable efforts are made to maintain the accuracy, security and availability of the Website, Pinnacle Chapter Australia Pty Ltd does not guarantee uninterrupted access to the Website or that the Website will always be free from errors, interruptions, delays, viruses or other harmful components.

Users access and use the Website at their own risk.

11. Urgent matters

This Website must not be relied upon for urgent, emergency or time-critical matters.

Submitting information through the Website does not guarantee that a communication will be received, reviewed or responded to within any particular timeframe.

If immediate assistance is required, users should contact the appropriate emergency, medical, legal, crisis or support service directly.

12. Changes to these terms

We may update these Terms of Use at any time. The current version will always be available on this page with the date it was last updated. Continued use of the Website after any changes constitutes your acceptance of the updated terms.

13. Governing law

These Terms of Use are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising from your use of this Website.

14. Contact us

If you have any questions about these Terms of Use, please contact: